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The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence by Paul Keller, Thomas Pyzdek

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CHAPTER 17
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Control / Verify Stage
The objectives of the Control/Verify stage include (Keller, 2011a):
•  Standardize new procedures/product design elements.
•  Continually verify project deliverables.
•  Document lessons learned.
Once the process or system has been improved, we set about to control it so that the improvements are maintained. Without this critical step, old habits return and the gains are quickly lost. We must standardize on the new methodologies to sustain the improvements.
The methods discussed in Part II are used to control the process, including statistical process control as well as work instructions controlled through a document ...

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