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The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence by Paul Keller, Thomas Pyzdek

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CHAPTER 15
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Analyze Stage
Analyze stage objectives include (Keller, 2011a):
•  Value stream analysis to determine value-producing activities
•  Analyze sources of process variation
•  Determine process drivers
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Value Stream Analysis
Value stream analysis starts by defining the value of the product or service in the eyes of the customer. Value is alternatively defined as:
•  Something the customer is willing to pay for
•  An activity that changes form, fit, or function
•  An activity that converts an input to an output
Value is only relevant at a ...

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