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The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence by Paul Keller, Thomas Pyzdek

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CHAPTER 13
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Define Stage
The Define stage includes the following objectives (Keller, 2011a):
•  Project definition. Define the project’s scope, goals, and objectives; its team members and sponsors; and its schedule and deliverables.
•  Top-level process definition. Define the stakeholders, inputs and outputs, and broad functions.
•  Team formation. Assemble highly capable team from the key stakeholder groups; create common understanding of issues and benefits for project.
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Project Definition
When applied at the business level, the project scope pertains ...

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