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The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence by Paul Keller, Thomas Pyzdek

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CHAPTER 8
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Organizational Assessment
Organizational assessments provide an understanding of the current state of the organization relative to specific goals or objectives related to the three main stakeholder groups: customers, shareholders, and employees.
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Assessing Quality Culture
Juran and Gryna (1993) define an organization’s quality culture as the opinions, beliefs, traditions, and practices concerning quality. While sometimes difficult to quantify, an organization’s culture has a profound effect on the quality produced by that organization. ...

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