| Description | Solution | Say… |
| The Dominator: Someone who frequently interrupts others and turns group discussions into speeches. In many cases, they want to be recognized as the smartest person in the room. | Summarize their position, thank them, and then firmly redirect the conversation so that all team members can contribute. | Ted feels we should try a different vendor and put the goals in writing. Thanks Ted. Now, Carrie has been checking the numbers and she has some interesting news for us. Carrie? |
| The Quiet One: A person who is shy and may feel that their opinion doesn’t matter. | Give them a role that gets them talking early and makes them feel valued. | Hi, Manuel. Could you do us a huge favor today? Could you kick off the meeting with a review ... |
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