Over the next few months, Iris called several times to ask questions. What follows is a summary of those brief conversations.
IRIS: After a break, I sometimes have trouble getting people back on time. It’s like herding hamsters! Is there a better way?
INFO COACH: Rather than saying, Come back in ten minutes, I recommend saying, Everyone look at your cell phones. It’s 10:41 right now. I need you back here in 10 minutes, which will be exactly 10:51 on your cell phone. Okay? This way everyone is synchronized and the return time is concrete.
IRIS: Where can I go to find the desktop job aid, free tools, ...