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The Guild Leader's Handbook by Scott F. Andrews

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Dealing with Drama (Or Not)

Many guild leaders see drama as a spark in a forest. No matter how tiny it is, they feel compelled to stamp it out before it can spread. In the very beginning of my online leadership career, I often acted this way myself, but experience has taught me that this is not a healthy approach. When you act this way, you nullify any chance of potential positive consequences and discourage your members from expressing themselves. Drama may stop completely, but the conflict is still there—you just don't know about it. If you don't air conflicts, they will simmer until they boil over, at which point you have given up any chance at a resolution.

It sounds obvious, but you can only resolve the drama you know about. If you punish ...

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