Organized Chaos and Bureaucratic Temptation
When companies grow, maintaining the informal lines of communication that make small organizations so adaptable becomes more difficult, and frail managerial hierarchies are easily overwhelmed. In response, bottleneck procedures are installed to try to make things run smoothly, but these procedures only limit a company's responsiveness and multiply burdensome administrative chores. Google is not immune to this phenomenon, and some developers have already begun to complain.[149]
Contractors who work for Google talk about anarchy, although seasoned employees call it organized chaos, which is not all that different. The lack of structural clarity seen in all fast-growing companies is, at Google, worsened ...
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