But Where Did My Sales Rep Go?
Sales automation clearly has many advantages, but it can't completely eliminate all shortcomings, mistakes, and difficulties. At Google, as with any service company, some incidents require human intervention.
Although search engine users rarely complain about the quality of service they receive, those who maintain forums and blogs and the advertisers that work with these sites do. Bloggers complain about not seeing their site in search results. Did my site disappear because of a decision made by Google or because of a flaw in the algorithm? Advertisers complain about incorrect charges. "As a representative of companies that spent more than $300,000 on your AdWords program, I am writing this letter to you in the hope ...
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