Chapter 5. Managing Conflict in an International Environment
In The Nature of Prejudice, Gordon W. Allport stated, "Conflict is like a note on an organ. It sets all prejudices that are attuned to it into simultaneous vibration. The listener can scarcely distinguish the pure note from the surrounding jangle."[] Understanding conflict in an international business environment requires that we simultaneously understand the "pure note" and not contribute to the surrounding "jangle" of which Allport spoke.
All conflicts are ultimately intercultural. As business becomes more global, intercultural contact in the workplace has increased and has been associated with conflict, negative intergroup competition, and absenteeism.[] Conflict is costly in the ...
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