1.10. DEVELOPING INTERCULTURAL SENSITIVITY
Like most change processes, understanding culture is an ongoing and incremental process. Interculturalist Milton Bennett developed a model that helps us understand the stages that individuals—and organizations—go through in reconciling cultural difference. To explain the process, Bennett developed the Developmental Model of Intercultural Sensitivity (DMIS), articulating six Stages of Intercultural Sensitivity, shown in the model and described below.
The first three phases are ethnocentric. In these phases people unconsciously experience their own culture as central to reality. At the other end of the scale is ethnorelativism, a successful blending of more than one culture. People often move subconsciously ...
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