You are previewing The Gender Communication Handbook: Conquering Conversational Collisions between Men and Women.
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The Gender Communication Handbook: Conquering Conversational Collisions between Men and Women

Book Description

The Gender Communication Handbook

This is the go-to comprehensive reference for understanding why and how women and men communicate the way they do. This guide is filled with expert advice, real-life case studies, self-assessments, experiential exercises, and action steps that help men and women transcend barriers and enhance their communication with the opposite sex. The Gender Communication Handbook provides trainers and human resource professionals with an accessible program enabling men and women to open the lines of communication so work gets done and productivity and profits soar.

"This is great work—practical, research-based, and fun. If ever there was a strong ROI in time and money, working on gender communication is it."—Julie O'Mara, past national president, American Society for Training and Development, and coauthor of the best-selling book, Managing Workforce 2000

"An invaluable resource to help understand underlying differences in communication styles so that work gets done, conflicts get resolved, and reciprocal respect prevails in the workplace. Highly readable and engaging."—Rebecca Ritter, senior human resource business partner, Oracle Corporation

"Just what every man and woman needs to learn for the rules of engagement with the opposite sex. Very appropriate and timely for today's workplace."—Michelle Haines, technical customer management/web analyst, Seagate Technologies

"This guide is a nuts-and-bolts approach to enhancing workplace communication between the sexes. It addresses the chronic problems men and women encounter every day."—Geoff Simpson, vice president and manager, Standard Steam Trust LLC

Table of Contents

  1. Cover
  2. Table of Contents
  3. About This Book
    1. Why Is This Topic Important?
    2. What Can You Achieve with This Book?
    3. How This Book Is Organized
  4. About Pfeiffer
  5. Instructor’s Guide
  6. Title page
  7. Copyright page
  8. EXERCISES AND TABLES
  9. PREFACE
  10. ACKNOWLEDGMENTS
  11. THE AUTHORS
  12. INTRODUCTION: GETTING THE MOST FROM THIS RESOURCE
    1. How This Book Is Organized
  13. CHAPTER 1 Getting Started
    1. Learning Objectives
    2. Introduction
    3. Section 1: Introduction to Gender: It’s Complicated
    4. Section 2: What Do Women and Men Really Think of Each Other?
    5. Section 3: Transcending Gender: The Androgynous Answer
  14. CHAPTER 2 He Speaks, She Speaks
    1. Learning Objectives
    2. Introduction
    3. Section 1: Talk the Talk: Facts and Fiction About Sex Differences in Speech Communication
    4. Section 2: Different Speech Styles, Outcomes, and Missed Connections
  15. CHAPTER 3 Gender Conversation Technicalities
    1. Learning Objectives
    2. Introduction
    3. Section 1: How He and She Interrupt and Overlap Their Talk
    4. Section 2: Women’s and Men’s Perspectives: Other and Self
  16. CHAPTER 4 Women, Men, and Unspoken Messages
    1. Learning Objectives
    2. Introduction
    3. Section 1: Unspoken Gender Messages
    4. Section 2: Gender Touch and Power at Work
    5. Section 3: Space: The Final Gender Frontier
    6. Section 4: Something in the Way She and He Move: Women’s and Men’s Gestures and Movements
    7. The Voice’s Message
  17. CHAPTER 5 How She and He Listen
    1. Learning Objectives
    2. Introduction
    3. Section 1: Listening Between Him and Her
    4. Section 2: Women and Men Do Listen Differently
    5. Section 3: Improved Listening Skills for Women and Men
  18. CHAPTER 6 Men, Women, and Conflict
    1. Learning Objectives
    2. Introduction
    3. Section 1: The Playground as Battleground
    4. Section 2: Nice Girls Don’t Do Conflict
    5. Section 3: Play Fighting
    6. Section 4: The Anger Advantage
    7. Rule Makers and Rule Breakers: Is There a Double Standard in Expressing Anger?
    8. Section 5: Crying as a Female Trademark
  19. CHAPTER 7 He and She Wired
    1. Learning Objectives
    2. Introduction
    3. Section 1: He and She: The Smiley Face Dilemma
    4. How and Why He and She Use Emoticons
    5. Section 2: E-Mail Showdown: One Sentence Versus One Paragraph
    6. Section 3: Why Can’t He Be Nice?
    7. Section 4: Can E-Mail Level the Playing Field for Women?
  20. CHAPTER 8 Final Thoughts on Reaching Across the Gender Divide
    1. Learning Objectives
    2. Introduction
    3. Options for Closing the Training Program
    4. Action Plan and Next Steps
  21. CHAPTER 9 Example One-Hour Program
    1. Learning Objectives
    2. Introduction
    3. Example 1: Conquering Conversational Collisions Between Men and Women
    4. Example 2: Talk Remedies for Communication Between Men and Women
  22. CHAPTER 10 A Half-Day Program
    1. Learning Objectives
    2. Introduction
    3. Example 1: Conquering Conversational Collisions Between Men and Women
    4. Example 2: Talk Remedies for Communication Between Men and Women
  23. CHAPTER 11 A Full-Day Program
    1. Learning Objectives
    2. Introduction
    3. Example 1: Conquering Conversational Collisions Between Men and Women
    4. Example 2: Talk Remedies for Communication Between Men and Women
  24. ADDITIONAL INSTRUMENTS AND TRAINING TOOLS
    1. Chapter 1: Getting Started: Are Men and Women Just Born Different or Do They Learn to Be Different?
    2. Chapter 6: Men, Women, and Conflict: Take It Like a Man Versus Nice Girls Don’t Do Conflict
    3. Chapter 8: Final Thoughts on Reaching Across the Gender Divide
  25. RECOMMENDED RESOURCES
  26. REFERENCES
  27. Index