“The ability to cross lines and connect the various parts of the organization (in a way we’ve never worried about historically) is much more of an imperative—there’s much more of a collaborative, matrixed way of thinking [needed].”
—Barry Wolfish, Chief Marketing Officer, Land O’ Lakes
Internal engagement has a strong correlation to external engagement.
Why? Because your employees are increasingly important to any future customer experience delivery:
1. For a consistent, authentic, and engaging external brand story, it’s essential that multiple departments communicate, collaborate, and innovate together—that they “sing from the same hymn sheet” in external communications. ...