“Transcendent purpose is effectively communicated through stories.”1
—Paul J. Zak, “Why Your Brain Loves Good Storytelling”
As we’ve seen, what it takes to build and maintain a brand has changed extensively over the last decade. Changes will continue as marketers begin to build authenticity, relevance, and transparency into everything they do.
Experience now defines a brand more extensively than the public relations and communications team ever could. Every time someone picks up the phone to call your customer service department, every time someone clicks through to your Facebook page, and every time someone walks into your store—every ...