Anna-Lucia Mackay is a global authority on emotional intelligence. We have seen this throughout our exclusive CEO Circles, where the most successful captains of industry and some of the biggest sceptics, stopped, listened and were completely engaged and inspired by what she had to say. Her insights and understanding of emotional intelligence, and the impact of mindsets and how they are integral to anyone's success will benefit all who read this wonderful and inspiring book.

— John Karagounis, Managing Director and CEO, The CEO Circle

Anna-Lucia's approach to cultural and people programmes always mixes great strategy with outstanding execution. A book that provides an overview of Anna-Lucia's approach to people and performance is an invaluable tool for any manager.

— Ciaran Davis, CEO Magazine's CEO of the Year (2014), CEO, Australian Radio Network

Technology and the transparency it brings to leadership makes all of the elements in this book so poignant. Anna-Lucia has successfully distilled the key elements of modern day commercial leadership into a practical guide that all senior executives, managers and professionals should read.

— David Baxby, CEO, Global Blue, and former Co-CEO,Virgin Group

I've had the great fortune to engage Anna-Lucia over the last decade and credit her with helping build a high-performance culture and in so doing driving up the value of my businesses when they are sold. This book is essential reading for every business, regardless of size.

— Tim ...

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