The Four Mindsets

Index

• acceptance, in trust building
• active/reflective listening see empathic listening
• adult learning, tips on
  • — build basic training session
  • — fun learning ideas and social media
  • — informal learning
  • — learning plan
  • — personal preparation
  • — understand adult learners
  • — understand how adults learn
• apathy
• auditory learning
• authenticity and sincerity, in manager

• babysit
• Bannister, Roger
• behavioural interview
  • — conduct interview (STAR technique)
  • — evaluate responses
  • — job analysis
  • — preparation for
  • — purpose and objectives
  • — rank responses
  • — steps of
  • — structured questions, development of
• behavioural questions, for behavioural interview
• beliefs
• blue (A quadrant) thinking
• body language
• business writing rules, modern

• caring nature, of manager
• Carlson, Jan
• ‘Circle of Concern/Circle of Influence' model
• closed questions
• coaching and mentoring, tips of
  • — asking questions
  • — differences, understanding of
  • — GROW model for
  • — information processing by learners
  • — mindsets for
  • — objectives, understanding of
  • — returns and benefits
  • — skills and behaviours for
  • — 6-Step Coaching model
  • — storyteller
  • — understand what it means to be mentor
• Collins, Jim
• communication
  • — people
  • — process
  • — product
  • — vs. connection
• competence
• confidence building
  • — barriers to
  • — competence and
  • — confident competence
  • — confident incompetence
  • — Learned Confidence model for
  • — where to start
  • — zones of
• confident competence
• confident incompetence
• congruence, in trust building
• connection, people to business ...