The Four Conversations



Notes

Preface

1. Michael Beer, Russell Eisenstat, and Bert Spector. “Why change programs don’t produce change.” Harvard Business Review, November–December, 1990, p. 158–166; John Kotter. “Leading Change: Why Transformation Efforts Fail.” Harvard Business Review, March–April, 1995, p. 59–67; Nitin Nohria. “From the M-Form to the N-Form: Taking Stock of Changes in the Large Industrial Corporation” (Harvard Business School Working Paper 95-054).

Chapter 1

1. Douglas Stone, Bruce Patton, and Sheila Heen. Difficult Conversations: How to Discuss What Matters Most. New York: Viking, 1999.

Chapter 2

1. Warren Bennis and Bert Nanus. Leaders: The Strategies for Taking Charge. New York: ...