Introduction
History has shown that every so often, incremental advances in technology and changes in business models create major paradigm shifts in the way software applications are designed, built, and delivered to end users. The invention of personal computers (PCs), computer networking and graphical user interfaces (UIs) gave rise to the adoption of client/server applications over expensive, inflexible, character-mode mainframe applications. And today, reliable broadband Internet access, service-oriented architectures (SOAs), and the cost inefficiencies of managing dedicated on-premises applications are driving a transition toward the delivery of decomposable, managed, shared, Web-based services called software as a service (SaaS).
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