5. Encourage the Heart
When striving for excellence, especially in times of great change, people can become physically and emotionally exhausted. They can become frustrated and disenchanted. They often are tempted to give up. Exemplary leaders know that getting extraordinary things done in organisations is hard work, and yet they rise to the call to inspire others with courage and hope. When striving to raise quality, recover from disaster, start up a new service, or make dramatic change of any kind, leaders make sure that people understand in their hearts that what they do matters. They expect the best and share the spotlight and credit for ...
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