5.2. LOOK AT SHORT-TERM ACCOMPLISHMENTS AND LONG-TERM CHANGE
A small mental health center was founded and directed by a dedicated husband-and-wife team, both psychotherapists. They called it a "healing community," and in the fifteen years they ran the organization, they achieved results others had dismissed as impossible. Their primary customers were people diagnosed with schizophrenia, and most came to the center following failure after failure in treatment, their situation nearly hopeless.
The people at the center said, "There is somewhere to turn." Their first measure was whether primary customers and their families were willing to try again. The staff had a number of ways to monitor progress. Did participants regularly attend group sessions ...
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