The Five Most Important Questions: You Will Ever Ask About Your Organization

DEFINITIONS OF TERMS

Action steps:

Detailed plans and activities directed toward meeting an organization's objectives.

Appraisal:

Process for monitoring progress in meeting objectives and achieving results; point at which the plans for meeting objectives may be modified, based on experience or changed conditions.

Budget:

The commitment of resources necessary to implement plans—the financial expression of a particular plan of work.

Customers:

Those who must be satisfied in order for the organization to achieve results. The primary customer is the person whose life is changed through the organization's work. Supporting customers are volunteers, members, partners, funders, referral sources, employees, and others who must be satisfied.