Chapter 22. DEEP TISSUE
Kathryn was determined not to lose the momentum.
"Okay, I think I see the underlying problem."
Jeff smiled and responded sarcastically, but in a nice way. "Really?"
Kathryn laughed. "Pretty observant of me, huh? Anyway, when I talk about focusing on results instead of individual recognition, I'm talking about everyone adopting a set of common goals and measurements, and then actually using them to make collective decisions on a daily basis."
Seeing that they weren't going to cede the obvious point easily, Kathryn decided to shift back toward a more questioning approach. "How often did you all talk about moving resources from one department to another in the middle of the quarter in order to make sure that you could achieve ...
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