Chapter 5. GRUMBLINGS

If the executives at DecisionTech had any doubts about Kathryn when her hiring was first announced—and they did—they were even more concerned after their new leader's first two weeks on the job.

It wasn't that Kathryn did anything controversial or misplaced. It was that she did almost nothing at all.

Aside from a brief reception on her first day and subsequent interviews with each of her direct reports, Kathryn spent almost all of her time walking the halls, chatting with staff members, and silently observing as many meetings as she could find time to attend. And perhaps most controversial of all, she actually asked Jeff Shanley to continue leading the weekly executive staff meetings, where she just listened and took notes. ...

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