Chapter 17. Make Them Accountable!
Teams and individual team members need to be held accountable for achieving their goals and completing their work products and assignments on time. Rewards and recognition by themselves do not get teams and individuals to perform at high levels. Accountability has to be part of the equation as well.
I like to look at accountability as the last part of a five-part communication process. The first part is describing and explaining to the team members what is required of them. The second part is getting their understanding of what these expectations are. The third is the expectation that they will achieve the desired results and how they and the organization will benefit from achieving those results. The fourth part ...
Get The First-Time Manager’s Guide to Team Building now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
