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The First-Time Manager in Asia by BH Tan

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BEFORE STARTING TO COACH...

In order to be able to coach effectively, you not only need a framework for coaching, but also a set of proficiencies. They are as follows:

♦ Trust- and Rapport-Building

♦ Listening

♦ Questioning

♦ Giving feedback

♦ Use of silence

♦ Acknowledgement/Celebration

Trust- and Rapport-Building

Before even attempting to coach a co-worker, there needs to be a certain level of trust and comfort between you and the other party. Otherwise, the conversation will be contrived and superficial.

You will also have another hurdle to overcome—subordinates are generally not enthused with the idea of sitting down and having conversations with their bosses. It reminds them of performance appraisal sessions, which are always stressful. ...

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