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The First-Time Manager in Asia by BH Tan

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APPENDIX ONE:A COACHING CONVERSATION1

Cheng is the Marketing Manager. Lucy is a product specialist reporting to him. She started as a management trainee fresh from the university. Within 18 months she has shown herself to be a cut above her cohort. She is ambitious and impatient for larger responsibilities, and has demonstrated great self-confidence and the ability to work with little supervision.

Cheng is impressed and feels that she will be ready to be a product manager soon. He has one area of concern though. She’s so hard-driving that she tends to be quite ruthless in pursuing her goals. Unless she learns to be more sensitive towards her ...

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