The First-Time Manager, 6th Edition

Index

absenteeism, dismissal for, 88

accountability system, and team dynamic, 48–49

achievement, need for, 115

acronyms, 63

actions, vs. words, 166

active listening, 24–28

ad hoc contacts, with direct reports, 15

agenda of meeting, 204

early availability, 201

American Management Association, 209

Americans with Disabilities Act (ADA), 95

appreciation, showing, 21–23

arrogance, impression of, 163

attacker employee type, 54

attitude, 10

of job applicant, 57, 60

attitude talk, with new employees, 64–65

audience analysis, for presentation, 210

authentic leadership, 169

authority, 11

autocrat vs. diplomat, 39–40

awareness, 40–42

of risk inclination, 117

balance, 32, 226

in life, 219–221

beginning as manager, 9–16

behavior, class in, 222–223

behavior ...