The First-Time Manager, 6th Edition

28Having Emotional Intelligence

EMOTIONAL INTELLIGENCE is a management concept with which you need to be familiar. Social scientists and psychologists have found that managers and leaders who have high levels of emotional intelligence, or a high emotional quotient (EQ), seem to do much better in their managerial and leadership roles than their counterparts who have average or low EQs. These experts have also found that individuals high in EQ experience more career success, build stronger personal relationships, enjoy better health due to better stress management techniques, motivate themselves and others to achieve greater accomplishments, and have the capacity to trust others and be trusted. According to these same experts, intelligence as measured ...