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The First-Time Manager, 6th Edition

Book Description

What’s a rookie manager to do? Faced with new responsibilities, and in need of quick, dependable guidance, novice managers can’t afford to learn by trial and error. The First-Time Manager is the answer, dispensing the bottom-line wisdom they need to succeed. A true management classic, the book covers essential topics such as hiring and firing, leadership, motivation, managing time, dealing with superiors, and much more. Written in an inviting and accessible style, the revised sixth edition includes new material on increasing employee engagement, encouraging innovation and initiative, helping team members optimize their talents, improving outcomes, and distinguishing oneself as a leader. Packed with immediately usable insight on everything from building a team environment to conducting performance appraisals, The First-Time Manager remains the ultimate guide for anyone starting his or her career in management.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Preface to the Sixth Edition
  6. Acknowledgments
  7. Introduction
  8. Part One So You’re Going to Manage People
    1. 1. The Road to Management
    2. 2. Starting Out
    3. 3. Building Trust and Confidence
    4. 4. Show Your Appreciation
    5. 5. Being an Active Listener
    6. 6. The New Manager’s Job and Pitfalls to Avoid
    7. 7. Dealing with Your Superiors
    8. 8. Choosing a Managerial Style of Your Own
  9. Part Two Tackling Your New Duties
    1. 9. Building a Team Dynamic
    2. 10. Managing Problem Employees
    3. 11. Hiring and Interviewing
    4. 12. Training Team Members
    5. 13. Managing Change: Dealing with Resistance
    6. 14. Disciplining the Employee
    7. 15. “Oh My God! I Can’t Fire Anyone!”
    8. 16. Having a Legal Awareness
  10. Part Three Working with People, Building Relationships, and Managing Risks
    1. 17. No Secrets
    2. 18. The Human Resources Department
    3. 19. The Current State of Loyalty
    4. 20. Is There Such a Thing as Motivation?
    5. 21. Understanding Risk Inclination
    6. 22. Encouraging Initiative and Innovation
    7. 23. Improving Outcomes
    8. 24. The Generation Gap
  11. Part Four Job Descriptions, Performance Appraisals, and Salary Administration
    1. 25. Writing Job Descriptions
    2. 26. Doing Performance Appraisals
    3. 27. Salary Administration
  12. Part Five Improving and Developing Yourself
    1. 28. Having Emotional Intelligence
    2. 29. Developing a Positive Self-Image
    3. 30. Managing Your Own Time
    4. 31. The Written Word
    5. 32. The Grapevine
    6. 33. Your Best Friend: Delegation
    7. 34. A Sense of Humor
    8. 35. Managing, Participating in, and Leading Meetings
    9. 36. Taking Center Stage: The Role of Public Speaking in Your Career
  13. Part Six The Complete Person
    1. 37. Coping with Stress
    2. 38. Having Balance in Your Life
    3. 39. A Touch of Class
  14. Conclusion
  15. Index