Acknowledgements

This book owes its existence to a very modern-day management tool: specifically it came to pass because Nicole Eggleton, the FT’s Commissioning Editor, contacted me on LinkedIn shortly after I had joined CMI as CEO. I thank her here – as she had the foresight to think that someone who had been a manager and was now responsible for leading a Chartered Management Institute might have both experience of and interest in the subject. She was right! And she proved a lovely editor to work with. Insightful, positive, and with the ability to know just how much commentary to provide in order to shape the manuscript and make it better. And thanks to all of the colleagues at Pearson for making the manuscript a book. And to Peter Ayliffe, ...

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