The Field Guide to the 6Ds: How to Use the Six Disciplines to Transform Learning into Business Results

Tool D5.2

Kinds of Performance Support and Their Application

Performance support can take many forms; common examples and their uses are listed below.

Type	Especially Good For
Checklist	Making sure all the key items in a procedure are included or completed. Especially important when many actions are required involved or when omission could lead to serious adverse consequences.
Step-by-Step Procedure	Making sure that a procedure is followed in the correct sequence. Especially valuable for complicated or rarely performed procedures or when someone is learning a new procedure.
Worksheet	Completing procedures that require calculations at ...