SECTION IX
Facility Management Practice
In this section we discuss a variety of aspects of facility management (FM) practice. In some ways, these chapters are the most important in the book, because you must be able to apply the technical aspects of the profession effectively and efficiently in order to demonstrate leadership successfully. Because most of us come from a technical background, the emphasis in this section is on the management and business side of FM.
Chapter 26 discusses procurement, personnel, and benchmarking. Chapter 27 discusses the role of quality in providing FM services, a topic that was somewhat neglected in earlier editions. Chapter 28 emphasizes the need for facility managers to be skilled communicators with in-house ...
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