SECTION VIII
Operations and Maintenance
One of our themes is that facility managers need to be more business oriented. The fact is we deal with the built environment and that facilities need to be operated and maintained. Space is in play at all times; it is being maintained, repaired, altered, or renovated constantly. Furniture is moved, exchanged, or replaced. New signage replaces old. Light fixtures are re-lamped.
Operations and maintenance is the high volume part of the FM business. A medium-sized, major headquarters can have 50,000 requests for service annually and four times that number of preventive maintenance items corrected. Not only is it high volume, but each of those service requests has a customer depending on us to respond effectively, ...
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