The Facility Management Handbook, 4th Edition

15

Command, Control, and Communications

Pulse Points

• Reliable and accurate communication is critical to the organization's emergency plan.
• Facility managers must understand there is internal and external communication. They must do both well. The plan must include how communication will be conducted with organization employees, tenants, local authorities, other agencies, and the media.
• Documentation is always an investment in the future. It will greatly assist with obtaining funding after the emergency.
• Standard operating procedure (SOP) should always be followed. Essentially, what facility managers do day-to-day is what they would do in an emergency.

Response during an emergency is dependent on several factors. One key factor is consistency. ...