Chapter 3Pay Now or Pay Later The Impact of Coaching
COACHING AND BUSINESS OUTCOMES
As promised in Chapter 1, this chapter begins with some research showing the impact of coaching on a variety of business outcomes. Figures 3-1 through 3-5 display the correlation between various levels of leaders’ coaching effectiveness, as measured by a 360-degree feedback instrument that measures coaching competencies, and a variety of other outcomes.
Figure 3-1 compares varying levels of employee commitment with coaching effectiveness. What leader wouldn’t want gung-ho, turned-on employees? Everything goes better when the organization is populated with such people.
As you ponder this and the following charts, one question that may arise is, “So are you saying ...
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