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The Extra Mile by Prof. Chris Brady, Mr. David MacLeod

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13

Pillar Seven – Consequences

People need to feel accountable. Engagement will never happen on the necessary scale unless there are consequences attached to it.

‘We’re very simple as human beings and we want to be recognized, rewarded, cheered on.’

Howell James, Permanent Secretary Communication, Cabinet Office

Engagement will remain a background issue until you make people believe it is a pressing one. And the way you do that is to demonstrate it to them. Ensure that the level of their engagement has tangible results. For the managerial level, you need to make sure that doing the things that lead to engagement pays – and that not doing them hurts. People-based issues in the form of engagement scores should form part of the metrics on ...

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