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The Extra Mile by Prof. Chris Brady, Mr. David MacLeod

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What is engagement?

What is engagement? The simplest definition is this: it is an employee’s willingness to put discretionary effort into their work in the form of time, brainpower and energy, above and beyond what is considered adequate. Engaged employees have a desire and commitment for always doing the best job. They grip any task with energy and enthusiasm, often going above and beyond to increase or influence quality, costs and customer service. They bring fresh ideas, infuse their teams with their own engagement and are less likely to seek opportunities to work elsewhere. They believe in the purpose of their organization and demonstrate that belief through their actions and attitudes.

Harnessing engagement involves tapping into the ...

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