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The Experiential Learning Toolkit

Book Description

The Experiential Learning Toolkit presents a diverse range of practical exercises, which are based on the theory of experiential learning. Experiential learning is concerned with learning through direct experience, which aims to create more effective, engaging and embedded learning. Each activity presented includes a description of the underlying principles, practical information on delivering the exercise as well as tips and further reading. The exercises cover a range of training needs including; effective customer service, telephone skills, applying strategic thinking, and developing creativity. Trainers will find this an invaluable resource, with fresh approaches which engage and inspire learners.

Table of Contents

  1. Cover page
  2. Title page
  3. Copyright
  4. Table of Contents
  5. Figures and tables
  6. Preface
  7. Acknowledgements
  8. Introduction
  9. Part 1: The first dimension: belonging
    1. Introduction
    2. 1.1 Just four steps: customer service and customer complaints
    3. 1.2 Coffee and papers: positive mood and reading retreats for learning
    4. 1.3 Edventure: learning encounters with people and place
    5. 1.4 Different ways to know: spatial mapping of knowledge
    6. 1.5 Listening to silence: experiencing silence through sensory focus
  10. Part 2: The second dimension: doing
    1. Introduction
    2. 2.1 Bike it!: teams, leadership and communication
    3. 2.2 Altering reality: negotiating skills development
    4. 2.3 Read all about them: an experience to develop writing skills
    5. 2.4 Antiques Roadshow: developing product expertise in employees
    6. 2.5 Hearing voices: voice work for reception and call-centre training
  11. Part 3: The third dimension: sensing
    1. Introduction
    2. 3.1 Brand sense: the role of senses in brand development
    3. 3.2 Blindfold: communication and the senses
    4. 3.3 Shape and colour: using the senses to generate conversations about learning and personality
    5. 3.4 The rucksack and the fleece: effective presentations
    6. 3.5 Nuts and bolts: systematic thinking – classifying and organizing
  12. Part 4: The fourth dimension: feeling
    1. Introduction
    2. 4.1 Ace of spades: space for reflection
    3. 4.2 Accessing emotions: popular metaphors
    4. 4.3 Reframing, rewriting, rethinking: the emotions of fear and risk
    5. 4.4 Unfinished statements: sentences that access the feeling dimension
    6. 4.5 String lines: exploring journeys in life
  13. Part 5: The fifth dimension: knowing
    1. Introduction
    2. 5.1 The marketplace: developing creativity and innovation
    3. 5.2 How to get to…: developing higher thinking
    4. 5.3 The Singapore obelisk: multiple intelligence (logical/mathematical)
    5. 5.4 Skills for researching and consulting: practitioner-researcher training
    6. 5.5 Walk the talk: learning to understand complexity
  14. Part 6: The sixth dimension: being
    1. Introduction
    2. 6.1 Cards on the table: learning to change by playing cards
    3. 6.2 Comic strips and newspapers: reflection and change using storylines
    4. 6.3 Behavioural awareness: changing individual and group behavioural interactions
    5. 6.4 Service learning: social and environmental responsibility
    6. 6.5 Unmasking: the hidden and unknown self
  15. Index