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The Executive Guide to E-mail Correspondence

Book Description

Sit down at the keyboard and cinch that deal!

Press the send button and get the account!

Writing skills are more important than ever in determining business success. They can make the difference between climbing the corporate ladder and getting stuck on a low rung. An e-mail that’s clear, concise, and targeted will get more than just a response—it will get results...including your boss’s attention!

No matter what the business or sector, top communication skills are in major demand. Why? Because businesses are bogged down with e-mails that are too long, wordy, and unclear. Instead of wasting time rewriting, clarifying, and still miscommunicating, write it once, write it right, and get the job done the first time.

The Executive Guide to E-mail Correspondence will show you how to rapidly transform basic writing skills into global communications expertise. Geared to the computer-toting professional with little patience for instructions and explanations, The Executive Guide to E-mail Correspondence fills the gap between academic training and real-world writing by providing you with a range of E-mail templates that you can instantly adapt to your business needs. Written in a fresh and lively, here’s-how style, The Executive Guide to E-mail Correspondence:

_ Demonstrates the hallmarks of effective business E-mails.

_ Features ready-to-use organizational plans.

_ Presents quick and easy editing techniques.

_ Furnishes before-and-after editing models.

_ Focuses on the do’s and-don’ts of proficient E-mails.

_ Supplies practical writing tips and tricks.

The Executive Guide to E-mail Correspondence is a must-have book for anyone who wants to fast-forward his or her career in any business or industry.

Dawn Michelle Baude is an international corporate speaker specializing in global communications. She has lectured throughout Europe and Asia to businesses and alumni groups alike. An accomplished professional, she has written copy for Gucci perfumes and feature articles for Reader’s Digest and Vogue. She also co-authored a self-help best-seller, Savoir Dire Non (Flammarion 2006). In 2000, she began working as a writing consultant for IBM Corp. She holds an M.A., an M.F.A., a D.E.A. and a Ph.D. in English. A 2005-06 Senior Fulbright Scholar in Creative Writing, she teaches at the American University of Paris

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Table of Contents
  4. Dedication
  5. Acknowledgements
  6. How to Use This Book
  7. Introduction
  8. CHAPTER ONE - The Basics
    1. Request for Approval
    2. Tools
    3. Reply to a Request for Approval
    4. Tools
    5. Options
    6. Request for Information
    7. Tools
    8. Netiquette
    9. Options
    10. Reply to a Request for Information
    11. Tools
    12. Advice
  9. CHAPTER TWO - Sharing Information
    1. For Your Information
    2. Tools
    3. Options
    4. Cover for Attached Document
    5. Tools
    6. Netiquette
    7. Summary of a Conference Call
    8. Tools
    9. Announcement of a Meeting
    10. Tools
    11. Summary of a Meeting
    12. Tools
    13. Options
    14. Confirmation of an Oral Agreement
    15. Tools
    16. Netiquette
    17. Options
    18. Advice
  10. CHAPTER THREE - Delicate Situations
    1. Request for Special Treatment
    2. Tools
    3. Problem-Solving Suggestion
    4. Tools
    5. Netiquette
    6. Reassigning Fault
    7. Tools
    8. Retroactive Correction
    9. Tools
    10. Misplaced Document
    11. Tools
    12. Netiquette
    13. Refusal to Participate
    14. Tools
    15. Netiquette
    16. Apology for Inappropriate Behavior
    17. Tools
    18. Options
  11. CHAPTER FOUR - Vendors and Suppliers
    1. Edit
    2. Tools
    3. Confirming an Order
    4. Tools
    5. Netiquette
    6. Call for Bids
    7. Tools
    8. Options
    9. Errors in Invoicing
    10. Tools
    11. Netiquette
    12. Requesting Credit
    13. Tools
    14. Netiquette
    15. Refusal of Credit
    16. Tools
    17. Netiquette
    18. Change of Terms
    19. Tools
    20. Advice
  12. CHAPTER FIVE - Sales and Marketing
    1. Invitation to an Open House
    2. Tools
    3. Netiquette
    4. Announcing a New Sales Rep
    5. Tools
    6. Pitch for Appointment
    7. Tools
    8. Options
    9. Employee Discounts
    10. Tools
    11. Targeted Product Launch
    12. Tools
    13. Netiquette
    14. Launch Announcement
    15. Tools
    16. Marketing Query
    17. Tools
    18. Options
    19. Edit
    20. Tools
  13. CHAPTER SIX - Working as a Team
    1. Congratulations
    2. Tools
    3. Change in Policy
    4. Tools
    5. Netiquette
    6. Explaining a Procedure
    7. Tools
    8. Netiquette
    9. Encouraging Teamwork
    10. Tools
    11. Employee Training
    12. Tools
    13. Company Reception
    14. Tools
    15. Netiquette
    16. Advice
  14. CHAPTER SEVEN - Employee Issues
    1. Time for Promotion
    2. Tools
    3. Away From My Desk
    4. Tools
    5. Employee Transfer Request
    6. Tools
    7. Options
    8. Resignation
    9. Tools
    10. Netiquette
    11. Problem in the Office
    12. Tools
    13. Options
    14. Thank You for the Bonus
    15. Tools
    16. Edit
  15. CHAPTER EIGHT - Leadership
    1. Request for Cooperation
    2. Tools
    3. Netiquette
    4. Handling Rumors
    5. Tools
    6. Options
    7. Correcting a Colleague
    8. Tools
    9. Netiquette
    10. Reprimanding a Subordinate
    11. Tools
    12. Advice
    13. Netiquette
    14. Reference
    15. Tools
    16. Options
    17. Motivating an Employee
    18. Tools
    19. Netiquette
    20. Advice
  16. CHAPTER NINE - Deals and Contracts
    1. Summary of a Deal
    2. Tools
    3. Netiquette
    4. Analysis of a Contract
    5. Tools
    6. Technical Concepts Explained
    7. Tools
    8. Netiquette
    9. Advice on Compliance
    10. Tools
    11. Changes in a Draft
    12. Tools
  17. CHAPTER TEN - Run It Past Legal
    1. Edit
    2. Legal Opinion
    3. Tools
    4. Options
    5. Legal Analysis
    6. Tools
    7. Legal Research
    8. Tools
    9. Netiquette
    10. Status of Litigation
    11. Tools
    12. Options
    13. Outcome of Litigation
    14. Tools
  18. CHAPTER ELEVEN - On a Personal Note
    1. Advice
    2. Consoling Coworkers
    3. Tools
    4. Options
    5. Expressing Sympathy
    6. Advice
    7. Advice
    8. Personal Congratulations
    9. Tools
    10. Personal Thanks
    11. Tools
  19. Briefings
  20. Bibliography
  21. About the Author