Chapter 3:The Willow in the Woods

J.C. got the call from Leo Farnelli, CEO at SameTech1, a billion-dollar-a-year systems integrator for the federal government. Leo cleared his throat and asked, “J.C., you ever meet someone who’s too nice?”

“What do you mean?”

“I have an executive who’s, well, just too nice. I mean everyone loves her.”

“And that’s a bad thing?”

“No. Not if you think of it in only one way.”

“So help me understand it the way that you’re thinking of it.”

“I’ll give you an example. Ann, that’s her name, Ann Tabor.”

“Anne Taylor, like the clothing company?

“No, Tabor, T-A-B-O-R.”

“Oh, sorry.”

“She runs our marketing department. Smart as hell. Does great work, but she can’t say ‘No’ to anyone. For example, all five of her direct staff ...

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