ACKNOWLEDGMENTS
WE HAVE BENEFITED GREATLY from the experiences of the organizations that we cite in this book. Their ability to extend our ideas with sophisticated applications is a true source of managerial innovation and progress. In particular, our thanks go to the following contributors:
| Bank of Tokyo-Mitsubishi | Takehiko Nagumo |
| Borealis | Thomas Boesen |
| Brazilian National Confederation of Industry (CNI) | José Augusto Coelho Fernandes |
| Canadian Blood Services | Graham Sher, Sophie de Villers, Andy Shaw |
| Federal Bureau of Investigation | |
| Hillside Family of Agencies | Dennis Richardson,Maria Cristalli |
| HSBC Rail | Peter Aldridge |
| KeyCorp | Michele Seyranian, Lesa Evans |
| Lockheed Martin | Ed Meehan, Pamela Santiago,Richard Dinnan, LanceFreedman, ... |
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