Preface

The purpose of this kit is to make life easier, more profitable, and more productive for your organization and its leaders, whether or not you currently have a human resources department, and whether you are a for-profit, not-for-profit, or public organization. Although you may sense a slant toward the for-profit sector in this kit and tools, there is literally no difference in how to become an employer of choice, whether you are selling hamburgers or saving the planet.

If you are a not-for-profit or public organization and you see the word profit, just substitute the words attainment of mission. If you see the word customer, just substitute the word client or stakeholder. Having taught in the H. J. Heinz III School of Public Policy at ...

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