About the Authors

John Putzier, M.S., SPHR, is a best-selling author, and is the president of FirStep, Inc., a performance improvement consultancy founded in 1985. John is a noted expert on current and emerging workplace issues and trends, and a regular media source, appearing on CNN, NPR, and ABC News, and in the Wall Street Journal, USA Today, and many other publications.

John has served on the adjunct faculties of Carnegie Mellon University and Robert Morris University, where he taught human resource management and organizational behavior.

In 1994, John was awarded the highest lifetime certification, SPHR (Senior Professional in Human Resources), granted by the Society for Human Resource Management Certification Institute. He was the founder ...

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