The Etiquette Edge

Acknowledgments

The way that we interact with each other has been a subject of fascination for centuries, and this book is just one more look at particular facets of the process. In thinking and writing about the topic of workplace civility and the role of courtesy in personal success, I have been fortunate to benefit from the great accumulation of others’ ideas and writings as a foundation for my own conclusions.

Further, in writing this book, I often called on colleagues, clients, students, friends, and family to discuss various concepts and, particularly, to share their own thoughts and experiences. I am grateful to all of them for their willingness to participate and add value.

Special thanks go to my husband, Charles Boyd, whose business ...