Contents
Introduction: The Case for Courtesy
The Value of Courtesy to Your Career
How to Get the Most from This Book
Test Your Courtesy Quotient (CQ)
PART 1: Everyday Courtesy as a Credibility Builder
CHAPTER 1Twenty-First Century Manners: Can Courtesy Survive in the Brave New World?
Taking Personal Responsibility
CHAPTER 2Credibility: Creating It and Keeping It
Mastering the Art of Straight Talk
CHAPTER 3Develop Your Gratitude Attitude: Say “Thank You” and Mean It
CHAPTER 4I See What You’re Saying: Are Your Unspoken Messages Telling ...
Get The Etiquette Edge now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.