A Final Word
All this talk about courtesy, sensitivity, and good manners! Is it really necessary to “go by the book” in all the situations that we’ve explored?
Actually, the major purpose of the “how to’s” of handling various situations is to get you thinking innovatively and wisely about how to treat other people in good times, bad times, and stressful, confusing times.
Focus on the ideas presented here that work for you, and make a habit of applying them. You will be ahead of the game in the way you present yourself to the many different people with whom you interact daily, monthly, annually, or even only once. The action plan at the end of each chapter is intended to help you think about the issues and assist you in crafting your own personal ...
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