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The Etiquette Edge, 2nd Edition by Beverly Langford

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CHAPTER 33

An Apology Is in Order

Repairing the Damage with a Sincere Response

It’s unrealistic to think that we can go through life without ever having to apologize for either omissions or commissions of some sort. From the time that we first learned to say “I’m sorry, Mommy. I won’t ever do that again,” we find ourselves in situations where we have to do damage control. We forgot a lunch appointment. We overlooked a birthday or anniversary. We embarrassed a friend by telling others something he didn’t want us to repeat. We snapped at a coworker because we were under stress. We neglected to tell the boss that the meeting had been canceled. And these are just some of the small things for which we might have to apologize.

Most of us find making ...

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