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The Etiquette Edge, 2nd Edition by Beverly Langford

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CHAPTER 16

How to Speak So Your Boss Will Listen

The workplace has changed. The old command-and-control manager is pretty much on the way out, replaced by fewer levels of management and a more collaborative atmosphere in most companies. Managers recognize the abilities of their employees, and organizations are more receptive than ever to the perspectives and solutions of their workforce.

Yet, many talented professionals struggle with how to communicate upward in the organization, without appearing to be presumptuous, self-serving, or manipulative. You may be forthright and assertive with coworkers or direct reports, but when it comes to communicating up the organization, you may doubt that you are doing the best job of selling your ideas, and ...

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