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The Etiquette Edge, 2nd Edition by Beverly Langford

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Bibliography

INTRODUCTION: THE CASE FOR COURTESY

Andersson, L., and C. Pearson. “Tit-for-Tat? The Spiraling Effect of Incivility in the Workplace.” Academy of Management Review 24, no. 3 (July 1999): 452–471. www.sc.edu/ombuds/doc/Andersson_and_Pearson_1999.pdf.

Ivy Sea Online Leadership Communication Center. Personal Mastery Series: What’s Your Civility Quotient? Last accessed February 21, 2016. www.ivysea.com/pages/ct0499_1.html.

Pearson, C. “Organizations as Targets and Triggers of Aggression and Violence.” Research in the Sociology of Organizations 15 (1998): 197–223.

Pearson, C., L. Andersson, and C. Porath. “Assessing and Attacking Workplace Incivility.” Organizational Dynamics (Fall 2000): 123–137.

Pearson, C., L. Andersson, and J. Wegner. ...

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