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The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success

Book Description

The Definitive Guide to Professional BehaviorWhether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time it’s all about how you present yourself.

Table of Contents

  1. Cover
  2. THE ESSENTIALS OF BUSINESS ETIQUETTE: HOW TO GREET, EAT, AND TWEET YOUR WAY TO SUCCESS
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Introduction
  7. SECTION I: GREET
    1. PART I: ESTABLISHING RAPPORT
      1. 1. What’s in Your Name? A Lot!
      2. 2. The Name Game: And You Are . . . ?
      3. 3. Impressive Introductions
      4. 4. I’d Like You to Meet . . . Er . . . Um . . .
      5. 5. Sorry, Mom: Do Talk to Strangers
      6. 6. Kissing Colleagues: Is It Ever Okay?
      7. 7. The Thumb Joint Connects to the . . . Thumb Joint
      8. 8. But . . . I Have More Questions About the Handshake
      9. 9. Business Cards in a Social-Media World
      10. 10. Small Talk, Big Talk, and Everything in Between
      11. 11. Go Ahead—Meet New People
      12. 12. Opening Lines . . . in the Air and Elsewhere
      13. 13. Help! I’m in a Conversation and I Can’t Get Out!
      14. 14. Dodging Too-Personal Conversations
      15. 15. Political Discussions to Avoid at Work
      16. 16. Thank You . . . No, Thank You
      17. 17. Thank You Notes Do Matter
      18. 18. Refined Regifting Rules . . . Really!
      19. 19. Love Me . . . Love Me Not! Office Romance Restrictions
      20. 20. Starbucks Is My Office! Working Remotely
      21. 21. Allow Me . . . No, Allow Me: “Helping Etiquette” Guidelines
    2. PART 2. MAINTAINING A PROFESSIONAL IMAGE
      1. 22. Body Language: What Your Posture Projects
      2. 23. If Crossing Your Legs Turns Women into Ladies, What Does It Do to Matt Lauer?
      3. 24. Your Hands Are Talking, but What Are They Saying?
      4. 25. Face-Off: Don’t Discount Your Facial Expression
      5. 26. Speak Up! We Can’t Hear You
      6. 27. The Do-Not-Say List
      7. 28. Why I Think You Should Avoid “I Think”
      8. 29. Is Your Diction Affecting Your Professional Image?
      9. 30. I’m Sorry, I Can’t Apologize
      10. 31. Do You Talk Too Much? Let Me Count the Ways!
      11. 32. Be Direct! You’re More Likely to Get What You Want
      12. 33. What to Do If You Are Interrupted
      13. 34. Are You Really Going to Wear That?
      14. 35. Just the FACS™, Madam: Business Clothing Essentials
      15. 36. Accessories Are Also Part of Your Work Look
      16. 37. More Questions and Answers About Business Dress
      17. 38. How to Dress for a Promotion
      18. 39. Button That Skirt and Cover That Thigh
      19. 40. Chipped Green Nail Polish and Other Grooming Mistakes
      20. 41. What Do 33 Miners and Your Shoes Have in Common?
      21. 42. Another Clothing Milestone: Have Panty Hose Disappeared from the Workplace?
  8. SECTION II. EAT
    1. 43. Place Settings: The Secret Language of Dining
    2. 44. So Many Errors, So Little Time to Make Them
    3. 45. Don’t Kill Your Career with Your Fork
    4. 46. Avoiding the Seven Deadly Sins of Dining
    5. 47. Be My Guest: Dinner in Three Acts
    6. 48. I’m Not Eating That! Business Meals and Dietary Concerns
    7. 49. Treat the Wait Staff with Respect
    8. 50. Solving the Invitation Dilemma: Kindergarten Rules
    9. 51. The Power of Going to Lunch
    10. 52. Wine Tales: Don’t Wave Your Hand over the Glass
    11. 53. But You Had Lobster, and I Only Had Chicken . . .
    12. 54. A Table for One? Yes, You Can!
    13. 55. Are There Any Manners for a Food Fight?
    14. 56. Lots of Dining Questions . . . No Shortage of Answers
    15. 57. Champagne, Your Career, and the Holiday Party
    16. 58. I’m Too Embarrassed to Go Alone
    17. 59. Etiquette Niceties When Visiting Others
  9. SECTION III. TWEET
    1. 60. Man, That’s Rude! Five Don’ts for All Phones
    2. 61. Man, That’s Really Rude!: Tips for Cell Phone Users Only
    3. 62. Have a Normal Ring, Please!
    4. 63. Don’t Ruin Ur Career: Texting Guidelines
    5. 64. Is Anyone Listening to Voice Mail?
    6. 65. The Etiquette of Talking to Your Phone
    7. 66. Are Facebook . . . Twitter . . . Any Social Media Necessary?
    8. 67. Costly Mistakes with Tweets, Posts, and Requests
    9. 68. The Big Three: Where Do You Want to Be?
    10. 69. Has Social Media Taken Over Your Professional Life?
    11. 70. A Blog About Blogs
    12. 71. Social-Media Guidelines for Photographs
    13. 72. Almost as Good as the Real Thing: Skype
    14. 73. Email Etiquette 1: Avoid Saying or Doing the Wrong Thing
    15. 74. Email Etiquette 2: Still Puzzling After All These Years
    16. 75. Are You Putting Yourself Down as You Write?
    17. 76. Three Tips for Writing Email in Today’s Casual Workplace
    18. 77. Doing the Write Thing: Always Look for One
    19. 78. Writing for an International Audience? Vive la Difference!
  10. SECTION IV. CAREER
    1. 79. The Workers’ Seven Deadly Sins Can Kill Your Career
    2. 80. How Open Are You to Feedback?
    3. 81. Don’t Put Yourself Down: Accept Compliments
    4. 82. Toot Your Own Horn
    5. 83. The Importance of Role Models, Mentors, and Networks
    6. 84. Become a Mentor: It’s a Two-Way Street!
    7. 85. Internship Tips for My Son . . . and Others
    8. 86. Moving On? The Etiquette for Leaving a Job
    9. 87. Just Do It! Job-Hunting Tips
    10. 88. Are You Making Rookie Job-Hunting Mistakes?
    11. 89. I Got the Interview: Now What?
    12. 90. Dressing for an Interview: Do You Look the Part?
    13. 91. Talking Your Way to Success: Presentation Tips
    14. 92. Three Things Not to Say in a Presentation
    15. 93. Dread Presentations? Let’s Change That!
    16. 94. Difficult Audience? Try These Suggestions
    17. 95. Help! Someone Is Sleeping During My Talk!
    18. 96. Don’t Present Like, You Know, Um, a Young Person
    19. 97. It May Be Funny, but It’s Not Assertive
    20. 98. Assert Yourself: Learn to Speak Up at Meetings
    21. 99. Ending the Never-Ending Discussion
    22. 100. Smart Tips When Traveling for Business
    23. 101. I Accept Your Quirks Because You Accept Mine
  11. Conclusion
  12. Index